Refund Policy

Returns Conditions

We really hope you'll love your new garments, however if you are unsatisfied with your purchase, you are welcome to return any items ordered within 14 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging with the tags still attached. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Due to being a new, small family business we regret to inform you that we are not able to provide free returns at this time, although this is certainly something we are working towards in the future.

Returns Process

Please enclose your completed Delivery Receipt, and pack your return securely. Send your return to:

Flostream Ltd
Unit 2
Blackthorne Rd

1A Blackthorne Rd

Slough SL3 0DA

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference until you have received your refund. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been dispatched. We strongly advise that you keep hold of any tracking numbers that the post office may give you as we regret that we cannot be held responsible for the non-delivery of returned goods.  As long as the returns label provided is used, then this return is completely free of charge within the mainland United Kingdom.

If you have any queries please contact Customer Services at contact@reinassiempre.com

Refunds will be issued to the credit or debit card originally used to make payment. Please allow up to 21 working days for the refund to reach your account from the day we receive your return.

Faulty or Damaged Items

If the items you ordered are damaged or faulty upon receipt, provided you inform us at contact@reinassiempre.com within 30 days of receiving the items (supplying them with the order reference details shown on the delivery documentation together with details of the damage or fault) we will send replacements or offer you a refund. We ask that you return the damaged or faulty items to us by registered post – we will reimburse the reasonable costs you incur in doing so (we ask that you send us copies of the supporting receipts). Refunds will be credited to the payment method used to make the original purchase.